Dr. Mary Beth Merrin founded DMR in 1995 after serving as Vice President of Research for Marriott Hotels and Resorts in marketing, customer satisfaction, human capital, food and beverage, operations, new product development, pricing and the globalization of the Marriott brand.
Dr. Merrin worked closely with the operations teams in each of these areas to implement new strategies and secure the identity of the Marriott brand.
She is widely known for her ability to provide substantial revenue increases for clients. She is a sought-after speaker and business communicator. Professional awards in client service, expertise and ethics play a prominent role in her career. |